Company’s overview

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more. Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

I. Summary/Objective:

The Human Resources Specialist serves as a Business Partner for the field leadership, aligning the business objectives with employees and management in their assigned districts. The position serves as a consultant to management on human resource-related issues. The role assesses and anticipates HR-related needs.

II. Responsibilities

Staffing

• Approves new requisitions in accordance to store operating hours.

• Ensures HC at every location is aligned with store allocated hours.

Onboarding Process

• Conducts new hire orientation calls.

• Completes and reviews NH Paperwork.

HR/Field Collaboration

• People Calls

• Works with Field Leader to anticipate and address specific talent and staffing needs for each location.

• Improves Field leader capability through coaching and providing accurate advice and guidance on all aspects of managing people.

• Encourages and guides field leaders to build a high-performance culture through regular feedback and coaching of their teams, supporting personal development and managing underperformance.

• Serves as a point of contact for the field concerning HR practices and reinforcement.

• Knows the store sales goals and trends that are impacting and driving business results.

HR Policies & Procedures

• Elaborate, review and approve corrective counseling paperwork and Performance Improvement Plan requests.

• Responds to inquiries from state government entities.

• Process employees’ queries and respond in a timely manner.

• Executes employment status updates such as promotions, and pay rate changes.

• Explains human resources policies, procedures, laws, and standards to new and existing employees.

• Maintains in-depth knowledge of legal requirements related to day-to-day management of team Members, reducing legal risks and assuring regulatory compliance.

Offboarding Process

• Administers separation process

• Conducts exit surveys for store management staff.

• Reviews and confirms separation information with managers as needed.

• Prepares and sends separation reports.

• Complete verification of employment requests.

Analytics

• Fills and updates reports as needed.

• Performs any other duties as required and assigned

• Education and Experience:

• A bachelor's degree in administration, Psychology, HR or equivalent experience

• +1 year of experience in HR related roles.

III. Skills/Qualifications:

• Advanced Written and Spoken English.

• Communication Proficiency.

• Customer/Client Focus.

• High level of interpersonal skills to handle sensitive and confidential situations and documentation.

• Ethical Conduct.

• Time Management.

• Works within deadlines.