I. Company’s overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest-growing BPOs in Nicaragua and foot-printing the country with tremendous career opportunities, attractive compensation & benefit packages for our talented team members.

With over 15 support departments such as Sales, Marketing, Finance, Human Resources, Call Center, Telemedicine, IT, Back-Office and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

II. Summary/Objective:

The Creative Assistant plays a vital support role within the Marketing team, with a primary focus on assisting in the management of creative briefs, project status, and workflow in Asana, our project management platform. Reporting to the Creative Coordinator, this role ensures that all creative projects move smoothly through the pipeline while also helping manage and organize assets in our digital asset management system (Bynder). The ideal candidate is detail-oriented, organized, has time management plus communications skills and is eager to support a fast-paced, high-volume creative environment. The Creative Assistant will receive direction from and report directly to the Creative Coordinator.

III. Responsibilities:

• Creative Project Support

• Assist in managing project briefs, timelines, and updates in Asana

• Support the Creative Coordinator in daily task tracking, meeting notes, and action item follow-ups

• Coordinate with internal teams to gather missing details or assets needed to move projects forward

• Help maintain an organized system for creative file delivery, approvals, and revisions

• Digital Asset Management (Bynder)

• Upload and organize creative assets in Bynder or equivalent DAM platform

• Tag and update metadata for all assets to ensure easy searchability and accurate categorization

• Build and maintain collections based on campaign needs, product categories, or store rollouts

• Support team members by helping them locate and utilize approved assets

• Creative Production Assistance

• Assist with formatting, naming, and prepping files for final delivery across all mediums

• Maintain up-to-date shot lists and creative concept documentation for imagery needs

• Help gather inspiration references and organize mood boards as needed

• Quality Control & Brand Consistency

• Perform quality checks to ensure assets follow brand guidelines and are final-production ready

• Assist in reviewing artwork drafts and flagging inconsistencies for correction

• Team & Admin Support

• Help manage creative calendars, team schedules, and meeting logistics

• Support maintenance of organized documentation and signage plans

• Assist with vendor image library management and usage tracking

IV. Requirements:

• Degree (or pursing a degree) in Marketing, Graphic Design or Creative field

• Knowledge in Microsoft Office (Word, Excel, PowerPoint), Adobe Creative Suite, Google Drive, Google Docs

• Knowledge in Asana or any other similar Project Management software

• Proficient in English, both verbal and written.

• Quick learner in a fast-paced environment with tight timelines

• Proven time management skills with the ability to prioritize and handle multiple projects from initiation through completion

• Organizational skills

• Ability to function independently in a multi-task environment, as well as contribute to collective team goals

• Strong interpersonal and teamwork skills in a diverse environment

• Ability to quickly adapt to changing priorities as well as work across organizational boundaries and participate in cross-functional projects

• Experience writing, proofreading and/or editing a plus

• Proactively seeks guidance, clarification, and feedback from management and team members