Company’s Overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest-growing BPOs in Nicaragua and foot-printing the country with tremendous career opportunities, attractive compensation & benefits packages for our talented members.

With over 15 support departments such as Sales, Marketing, Finance, Human Resources, Call Center, Telemedicine, IT, Back-Office and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

I. Summary/Objective:

The Facilities Specialist will contact vendors and get the best prices for all existing and new Stores needs in a timely manner. Also, he/she will ensure continued support to the stores by efficiently managing the ticket system and keep tracking sheets up to date.

II. Responsibilities:

• Updates vendor and small project tracking sheets.

• Communicates with vendors and stores to collect information regarding facilities' needs and work in progress. It also communicates within the work ticket system.

• Sources for different vendors for facilities services.

• Assists in general loss prevention follow up and duties.

• Works with the city and county contacts, online and via phone, to obtain information regarding sign code allowance.

• Records contact information as well as code information in our spreadsheet template. Files code information on One Drive.

• Provides support to our Facilities Manager, ensuring all maintenance contracts are current.

• Utilities - Assists with the setup/transfer of utility accounts for new store openings. Contacts utilities provider in the event of a service interruption.

• Collaborate closely with the Accounts Payable Department to ensure timely dispatch and follow-up of vendor invoices.

III. Skills/Qualifications:

Administrative, Excellent Writing, Reporting, Supply Management, Scheduling, Microsoft Office, Organization, Time Management, Presentation, Equipment Maintenance, Verbal Communication, Customer Service, Great Follow Up, Detail Oriented and Organized, Negotiation skills.

IV. Requirements:

• High level of integrity.

• Professional written and verbal communication.

• Strong organization and attention to detail.

• Strong problem-solving skills.

• Ability to produce basic reporting and summary information is desired.

• High competency of Microsoft Office and other computer applications.

• Strong task management skills.

• +1 year of experience in similar roles is a plus.

• Open to learn new skills to perform the duties of this role.

• Ability to Work Effectively in a Team Environment

• Advanced English level.